Privacy Policy

📋 1. Information We Collect

As a study abroad and visa consultancy, KRAYR collects personal information to provide you with the best possible guidance for your educational journey. We may collect:

• Personal Identification Data: Full name, date of birth, passport number, CNIC, nationality.
• Contact Information: Email address, phone number, residential address, WhatsApp number.
• Academic Records: Educational transcripts, IELTS/TOEFL/PTE scores, degrees, certificates, and academic references.
• Financial Information: Bank statements, sponsor details, scholarship documents (only for visa and application purposes).
• Technical Data: IP address, browser type, device information when you visit our website (via cookies).
• Communication Data: Records of your inquiries, consultation notes, emails, and WhatsApp chats.

We collect this data directly from you when you fill out forms, book consultations, email us, or interact with our counsellors.

🎯 2. How We Use Your Information

Your personal data is used exclusively to support your study abroad journey. Specific purposes include:

• Assessing your eligibility for universities and visa applications.
• Preparing and submitting applications to universities, embassies, and scholarship bodies.
• Communicating offers, deadlines, interview calls, and visa updates.
• Providing personalised counselling, pre-departure briefings, and post-arrival support.
• Improving our services, website experience, and student matching algorithms.
• Legal compliance with immigration and education regulator requirements (UKVI, IRCC, Home Affairs, etc.).

We never sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.

🔒 3. Data Sharing & Third Parties

To help you achieve your study abroad goals, we may share your information with trusted partners, only where necessary:

• Universities & Colleges: Application forms, transcripts, and recommendation letters.
• Embassies & Visa Authorities: Financial documents, admission letters, and sponsor details (UKVI, IRCC, Home Affairs, etc.).
• Scholarship Bodies: Academic records and personal statements (e.g., Stipendium Hungaricum, Commonwealth, Chevening).
• Language Test Centres: Verification of IELTS/PTE scores if required.
• IT Service Providers: Secure cloud storage, email servers, and CRM platforms (all GDPR/PIPEDA compliant).

All third parties are contractually bound to keep your data confidential and use it only for the agreed purpose. We never authorise external marketing use.

🛡️ 4. Data Security & Retention

KRAYR implements enterprise-grade security measures to protect your personal data:

• Encryption: All sensitive data is encrypted (AES-256) during transmission (SSL/TLS) and at rest.
• Access Control: Only authorised counsellors and visa officers have role-based access to your records.
• Regular Audits: Quarterly security reviews and penetration testing.
• Retention Policy: We retain your data for 5 years after the completion of your study abroad journey (or as required by law). After this period, data is anonymised or securely deleted.

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as per GDPR/PIPEDA guidelines.

🌍 5. International Data Transfers

As a study consultant working with institutions worldwide, your data may be transferred to countries including the United Kingdom, Australia, Canada, Ireland, New Zealand, and European Union member states. We ensure:

• Transfers comply with UK GDPR, EU GDPR, and Pakistan's Personal Data Protection Bill (when enacted).
• Standard Contractual Clauses (SCCs) are in place with all international partners.
• Your data receives the same level of protection regardless of where it is processed.

By using our services, you acknowledge that your data may be transferred internationally for visa and admission purposes.

🍪 6. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience and analyse traffic. Types of cookies we use:

• Essential Cookies: Required for website functionality (form submissions, login).
• Analytics Cookies: Google Analytics to understand how visitors interact with our site (anonymised).
• Preference Cookies: Remember your language and region preferences.

You can disable non-essential cookies via your browser settings. However, some features (like consultation forms) may not work optimally.

👤 7. Your Rights

Under applicable privacy laws (UK GDPR, EU GDPR, Pakistan's data protection framework), you have the following rights:

• Right to Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal retention obligations).
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing for direct marketing or legitimate interests.

To exercise any of these rights, email us at info@krayr.net. We will respond within 30 days.

👶 8. Children's Privacy

Our services are directed toward individuals aged 18 years and older (typical university applicants). We do not knowingly collect data from minors under 16. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

📧 9. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to submit a request, please reach out:

• Email: info@krayr.net
• Phone (Pakistan): 0326-020-0888
• Physical Address: P 153/9 Altaf Ganj, Jhang Road, Opposite FSD Square, Faisalabad
• Data Protection Officer (DPO): Mr. Adeel Mughal— adeel@krayr.net

For complaints, you also have the right to lodge a complaint with your local data protection authority (e.g., UK ICO or Pakistan's National Cyber Security Coordination Committee).

📝 10. Changes to This Policy

KRAYR may update this Privacy Policy periodically to reflect changes in legal requirements or our services. The "Last Updated" date at the top of this page indicates when changes were made. We encourage you to review this page regularly. For significant changes, we will notify you via email or a prominent website notice.

By continuing to use our services after changes are posted, you acknowledge and agree to the updated policy.